Telling Cities Magazine

Delivery:

All delivery options, costs and estimated delivery dates are available at checkout.

Despatch times can vary from 1-2 working days, depending on the carrier service selected and warehouse workload. 

If your order is placed by 2pm (Monday - Friday, excluding Bank Holidays) we can offer a scheduled next working day delivery - via our Express services (UK only, not including extended area destinations). 
Please place your order by 2pm to allow us time to prepare your order for dispatch at 3pm, and choose an appropriate shipping method at checkout (estimated delivery dates will be displayed at this point - you may need to choose the express shipping option). Weekend deliveries are only available with the specified Saturday service.

Orders which are received after 2pm and outside of working hours cannot be dispatched until the next working day.

Returns:

You can return any unused items for a full refund of the item price within 14 days of receiving the item. Upon receipt, a refund will be issued within 48 hours. 

After 14 days, if the item/s are not faulty or sent in error and you wish to return / exchange them, there will be a 5% restocking fee. 

If more than 30 days have passed since your order was received, then the items can no longer be returned to us.

These terms do not apply to books or magazines.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is damaged on receipt.

We accept all major credit and debit cards as well as PayPal & Amazon Pay.

We take online security very seriously and to ensure we provide you with a safe and secure environment we also provide the Norton Shopping Guarantee free of charge.  

We do not hold or record any sensitive information such as your card details to ensure we are PCI Compliant.