1.1. All references to 'we' and 'us' in the following terms and conditions refer to Graff-City operating from www.graff-city.com
1.2. You must be aged 16 years or over to purchase any Aerosol Paint products. By placing an order for such products you confirm you are at least 16 years old.
1.3. You must be aged 18 years or over to purchase any cutter / knife products. By placing an order for such products you confirm you are at least 18 years old.
1.4. All items for sale are brand new unless otherwise stated.
1.5. Dispatch of items
1.5.1. Royal Mail: We endeavour to dispatch items within 72 hours of receipt of cleared payment, except during weekends and UK bank holidays. However, on most weekdays, items will be despatched the next day if cleared payment is received before 14:00 hrs. This is also dependant on all items for an order being in stock.
1.5.2. Courier: Items for which cleared payment is received before 13:00 hrs will normally be dispatched the same day. This is also dependant on all items for an order being in stock. The courier rates apply to the UK mainland only, excluding the Scottish Highlands. At checkout, an estimated delivery date will be provided.
For postal rates to any part of the UK not covered, or if you have a specific delivery request, please contact us, as other services are available.
1.5.3. VAT is included in all prices where relevant. A VAT receipt can be issued upon request. VAT registration number: 924 8086 08
1.6. Product Colours: It is possible that the actual colour of a product may differ slightly from the colour shown in the product listing. This is due to screen settings and minor differences in paint batches.
2.1. We accept all cards, PayPal and Klarna payments. Please note that, in our experience, PayPal eCheques normally take 10 days to clear.
2.2. Payments should be made within 7 working days from the purchase date. If you are not using PayPal as your payment method, please include with your payment, the description and colour of item(s), (if applicable).
2.3. Important information for non-UK Buyers:
2.3.1. Non-UK buyers should pay via PayPal/Klarna. However, if an alternative payment method is desired, then we may be able to accommodate you, but, you MUST contact us BEFORE sending the payment, as not all other non-UK payment methods are acceptable.
3. Items out of stock:
3.1. If the buyer places an order and that order contains out of stock items, one email will be sent to the buyers email address to request alternatives.
3.2. In the case of Aerosol Spray Paint, if the buyer has not responded with an indication of their alternatives within 24 hrs of being sent the email referred to in 3.1 above, then the closest colour match will be despatched.
3.3. If the buyer is not happy with the closest colour match referred to in 3.2, then they can opt to return the item(s) in question in accordance with section 4.1 below.
4.1. Contract Cancellation: If you are purchasing from within the European Union, you have the right to cancel the contract for the purchase of any items within a period of 14 working days, beginning with the day after the day on which the item is delivered. However, this contract cancellation does not apply to DVDs where the outermost seal/wrapping has been broken and does not apply to Magazines
4.1.1. If you wish to return item(s) under the terms of 4.1 above, then the items must be unused, in their original packaging, with all relevant seals attached and unbroken, and, in the case of clothing, with all original tags and labels attached. The item(s) must be sent to us so that we receive them within 14 working days after the day of the date that the item(s) were delivered to you. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is damaged on receipt, (see 4.2 below).
4.2. Wrong/Damaged items:
4.2.1. Wrong item(s): If we send a wrong item or items to the buyer, then they can be returned for replacement or refund at the buyers discretion. We will refund the postage costs associated with the return of the item(s). The buyer must contact us with details of the item(s) received BEFORE returning the items to us. Any items to be returned to us must comply with the item condition description given in 4.1.1 above. Any missing items must be reported within 7 working days.
4.2.2. Damaged item(s): We take great care in the packaging of all our items, but in the unlikely event the buyer receives item(s) damaged in transit, we will replace the item(s) at no further cost to the buyer. The damaged item(s), and all associated packaging, will have to be returned to us before we issue the replacements. The postage cost associated with the return will also be refunded by us. Please contact us BEFORE returning the item(s) to discuss the method of return. If it is impractical to return the damaged item(s), then we would require photographic evidence of the damage to be forwarded to us before we issue replacements. Any damaged items must be reported within 7 working days so a claim can be sent to the relevant courier.
5. Proof of Posting/Postal issues:
5.1. A proof of posting is obtained for all packages sent.
5.2. For packages deemed lost in the Royal Mail postal system, we will be happy, on behalf of our customers, to complete the relevant forms for the Royal Mail investigation into the loss. Please note, however, these investigations can take a considerable time to be completed. Full shipping information can be found here - this shipping information forms part of these Terms and Conditions.
5.3 Failure to provide a complete and correct delivery address could; cause a delay to the delivery of your parcel, incur an additional delivery fee if the parcel is returned to us as undeliverable, result in the parcel becoming lost entirely. We cannot be held accountable for any problems caused by you providing an incorrect / incomplete delivery address.
5.4 Since Brexit, EU customers no longer pay the 20% UK VAT rate. However, this will be charged at the local VAT rate when the package enters the destination country. The cost of this varies, and a UPS handling charge will apply. Please be aware that we cannot be held responsible for these import charges. We advise that you check with local authority to estimate what this may be.
6.1. Frequently asked questions form part of these Terms and Conditions
7. "Free Stuff":
7.1. Only 1 free item per order can be issued
7.2. Free items will not be sent with orders unless it is added to the cart.
7.3. Pictures are for representation only, actual free items sent may differ slightly and are subject to change.
7.4. Free postage offers are valid for the United Kingdom only.
8. Disclaimer of liability:
8.1 All references to 'we' or 'our' in all statements under this paragraph 9 of the terms and conditions refer to Graff-City. All references to 'website' in all statements under this paragraph 9 of the terms and conditions refer to www.Graff-City.com
8.2 Neither Graff-City nor any of our employees, make any warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed.
8.3 The information contained in this website is for general information purposes only. The information is provided by Graff-City and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
8.4 In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, in connection with the use of this website, or the information, products, services, contained on the website.
8.5 Graff-City will not be liable whatsoever for any injury or death resulting from the use of the information, products, and services contained on the website.
8.6 Through this website you are able to link to other websites which are not under the control of Graff-City. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
8.7 Every effort is made to keep the website up and running smoothly. However, Graff-City takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
9. Copyright notice:
This website and its content is copyright of Graff-City- Graff-City 2022. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or another form of electronic retrieval system.
The Graff-City name is a registered trademark of Graff-City Ltd.
10.1 Any product reviews added to the website that contains bad language or any other offensive content will be removed.
11.1 We reserve the right to amend these Terms and Conditions at any time.